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Purchases made from online store of www.thelens.store can be returned after purchase only if a wrong power or a wrong brand of contact lenses has been dispatched from our end. We only ship prodcuts that have a minumium expiry date of 1 year from the date of order. A full-replacement of products is offered for products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. Customers are required to ship back the damaged product. Replacement Orders and Refunds will be processed only if the query is raised within 7 days of receiving the orders. Any queries or concerns beyond 7 days from the date of delivery of the order will not be entertained.
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